Refund policy

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Last Updated: August 22, 2026

At AcrylicStyles, we take pride in creating high-quality acrylic and custom neon products. Because many of our products are made specifically according to your selected design, text, size, color, and specifications, we have specific policies regarding returns, replacements, and refunds.

Please read this policy carefully before placing your order.

1. Custom & Personalized Products

Many products sold by AcrylicStyles are made to order and customized according to the customer's requirements.

Because these products are specially created for you, customized and personalized products are generally not eligible for return or refund due to a change of mind, incorrect selection, or personal preference.

Before production begins, please carefully review:

  • Spelling and wording
  • Names and numbers
  • Size and dimensions
  • Color selection
  • Font or design choice
  • Logo or artwork
  • Other customization details

Once production has started, changes or cancellations may not be possible.

2. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging
  • A short description of the damage

If the product was damaged during shipping or arrived defective, AcrylicStyles may offer a replacement, repair, or refund depending on the circumstances.

3. Incorrect or Defective Products

If you receive a product that is different from what you ordered or the product has a manufacturing defect, please contact us promptly.

After reviewing the issue, we may provide:

  • A replacement product
  • A repair or correction
  • A partial refund
  • A full refund

The solution will depend on the nature and severity of the issue.

4. Wrong Customer Information

AcrylicStyles is not responsible for errors caused by information submitted incorrectly by the customer.

This may include:

  • Incorrect spelling
  • Incorrect address
  • Incorrect customization details
  • Incorrect size or color selection

If the product was made according to the information provided by the customer, it may not qualify for a return or refund.

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Because many of our products are custom-made, cancellation may not be possible once production has started.

If your order has already entered production, we may be unable to cancel it or provide a refund.

6. Standard Products

For non-customized products, returns may be accepted if the item is unused, undamaged, and returned in its original condition and packaging.

Please contact us before sending any product back. Do not return an item without receiving return instructions from AcrylicStyles.

7. Return Shipping

If a return is approved because of a customer preference, incorrect selection, or another reason that is not caused by AcrylicStyles, the customer may be responsible for return shipping costs.

If the product is defective, damaged during shipping, or incorrectly fulfilled by AcrylicStyles, we may cover reasonable return or replacement shipping costs where applicable.

8. Refunds

Once an approved refund has been processed, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Shipping charges may not be refundable unless the refund is due to an error or issue caused by AcrylicStyles.

9. Non-Refundable Situations

A refund or return may not be available in situations including:

  • Customer changes their mind after production has started
  • Incorrect spelling or customization information submitted by the customer
  • Incorrect size, color, or design selected by the customer
  • Damage caused after delivery due to misuse or improper handling
  • Products modified or repaired by the customer or another party
  • Failure to provide required information for a custom order
  • Failure to accept or collect a delivered package
  • Normal variations that may occur with handmade or custom products

10. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with:

Order Number:
Customer Name:
Email Address:
Reason for Request:
Photos/Videos (if applicable):

Please contact us at info@acrylicstyles.com .

Our team will review your request and provide further instructions.

11. Refund Processing

Approved refunds will be processed after the return or claim has been reviewed.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

12. Policy Changes

AcrylicStyles reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

AcrylicStyles
Email: info@acrylicstyles.com

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