Shipping policy

Last Updated: August 22, 2026

At AcrylicStyles, we carefully prepare and package every order to help ensure that your products arrive safely and in excellent condition.

This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and what to expect after placing an order.

1. Order Processing

Orders are processed after payment has been successfully received.

Because many of our acrylic and neon products are custom-made, customized orders may require additional production time.

Production time may vary depending on:

  • Product type

  • Size and design

  • Customization requirements

  • Order volume

  • Material availability

Production and shipping times are separate. The shipping period begins after your order has been completed and handed over to the shipping carrier.

2. Custom Orders

Custom acrylic and neon products are made according to the specifications provided by the customer.

Please carefully review your:

  • Name and spelling

  • Design

  • Size

  • Color

  • Font

  • Shipping address

  • Other customization details

before submitting your order.

Once production has started, changes to a custom order may not be possible.

3. Shipping Methods

We may offer different shipping options depending on your location and the products included in your order.

Available shipping options and estimated delivery times will be displayed during checkout where applicable.

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

4. Estimated Delivery Times

After your order has been processed and shipped, delivery times may vary depending on the destination and shipping carrier.

Delivery may be affected by:

  • Shipping carrier delays

  • Weather conditions

  • Holidays

  • Customs processing

  • Incorrect address information

  • High shipping volumes

  • Other circumstances outside our control

Please allow additional time during busy seasons and holidays.

5. Tracking Information

When tracking is available, we may provide a tracking number after your order has been shipped.

Tracking information may take some time to update after the package has been handed over to the carrier.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

AcrylicStyles is not responsible for delays, additional shipping charges, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

7. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us so we can help investigate the shipment.

Once a package has been handed over to the shipping carrier, delivery is also subject to the carrier's policies and procedures.

We may work with the shipping carrier to locate or resolve the issue where possible.

8. Damaged Packages

We carefully package our products to reduce the risk of damage during transportation.

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box and packaging

  • Any other information we request

Do not throw away the packaging until the issue has been reviewed.

We may offer a replacement, repair, or refund depending on the circumstances.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.

Include your order number and details of the issue so that we can investigate and provide an appropriate solution.

10. Shipping Costs

Shipping charges are calculated and displayed during checkout where applicable.

Shipping costs may vary depending on:

  • Delivery location

  • Product size and weight

  • Shipping method

  • Number of items in the order

Any applicable shipping charges will be shown before you complete your purchase.

11. International Shipping

If AcrylicStyles offers international shipping, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

Customers are responsible for understanding and paying any applicable customs or import charges.

12. Delivery Issues

If tracking shows that your order has been delivered but you cannot locate the package, please first check with household members, neighbors, building management, or the delivery location.

You should also contact the shipping carrier using the tracking information provided.

If you are still unable to locate the package, contact AcrylicStyles and we will do our best to assist you.

13. Changes to This Shipping Policy

AcrylicStyles may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

14. Contact Us

If you have questions about shipping or your order, please contact us:

AcrylicStyles
Email: info@acrylicstyles.com

We appreciate your business and look forward to creating something special for you.